Work History


Editor in Chief, “Canadian Home Inspector” Magazine

  • Maintain editorial guidelines for format and style, helping ensure consistency and clarity of written material
  • Author various articles and feature stories
  • Research articles of interest to the home inspection industry via print and electronic media
  • Write annual magazine committee report for CAHPI Board of Directors outlining goals achieved, current state of affairs, and future plans for improvement
  • Manage and motivate team of three volunteer associate editors
  • Employ excellent time management skills necessary to meet tight deadlines

Associate Editor

  • Persuaded BOD of not-for-profit national association to fund complete overhaul of association newsletter
  • Planned and executed upgrade of basic black-and-white newsletter into professional glossy trade magazine that attracted advertisers, resulting in a 70% ad revenue increase and promotion to paid position
  • Conceived and implemented new features to better engage readership by identifying and meeting their needs



Inside Sales and Customer Service Representative

  • Developed rapport with diverse range of business and retail customers, leading to repeat and referral business
  • Assisted customers in all aspects of decision-making process, resulting in high closing rates
  • Processed orders using proprietary sales software
  • Drafted quotes, coordinated shipments of merchandise with shipping department, and followed up with customers to ensure satisfaction and improve company image
  • Worked within tight timeframes and deadlines
  • Created a production tracking system in MS Excel that allowed me to follow jobs from beginning to end to ensure completion targets were met



Residential Energy Professional (Sales Rep), NRCan Certified Energy Auditor

  • Scheduled and promptly attended appointments and follow-ups at pre-qualified prospects’ houses
  • Provided consultative walk-through energy assessments to help customers improve home comfort levels, reduce heating/cooling costs, increase energy efficiency, and reduce their home’s impact on the environment
  • Evaluated, selected and promoted residential energy efficient products and services best suited to customer needs and budgets
  • Used “EnWise Sales Process” proprietary software to promote company product and service suite
  • Completed appropriate ecoEnergy Audit documentation, contracts, installation orders, and equipment specifications
  • Performed comprehensive NRCan Energy Audits, which included blower door tests, evaluating existing conditions, identifying problems, recommending specific cost-effective solutions, and populating “HOT2000” audit software
  • Created an appointment rating system based on postal codes for the call centre that improved efficiency, reduced travel time, and decreased fuel consumption of the outside sales force
  • Engaged in company products and services presentations at various trade shows



Sole Proprietor, Residential Renovations Business

  • Launched niche renovation business and grew it to a successful venture with annual sales averaging $500K
  • Personally handled every sale and managed every satisfied customer throughout all stages of projects, such as planning, plans development and budgeting, resulting in steady growth of repeat and referral business
  • Performed successful in-home sales presentations informing and advising prospective customers and demonstrating expert knowledge to earn their trust, confidence, and their business
  • Solved problems effectively in various situations by quickly analyzing symptoms, identifying weaknesses in process, and developing appropriate solutions
  • Hired, managed and motivated up to three crews utilizing strong interpersonal and communication skills to create a harmonious work environment and maintain excellent employee retention
  • Fostered close working relationships with sub-contractors and suppliers to achieve high level of quality, productivity, service, and loyalty
  • Coordinated and managed projects concurrently, resulting in projects being completed on time and on budget
  • Created custom proposal/contract template in MS Word, which substantially decreased proposal writing time
  • Designed multi-page spreadsheets for estimating and job tracking in MS Excel, which cut estimating and job tracking time by more than half



Restoration Contractor & Property Manager

  • Purchased fire-damaged 19-unit rooming house and project managed a $250,000 restoration to convert to an upscale 12-unit apartment building
  • Carried out various duties as live-in landlord and property manager for 18 months before selling property
  • Drafted rental agreements and other documents, handled rental advertising, interviewed prospective tenants, checked references, collected rents, addressed tenant complaints and concerns, controlled costs, maximized revenue, maintained full occupancy
  • Compiled and maintained records on operating expenses and income, prepared reports, and researched local rental market to ensure rental fees were at market value
  • Co-ordinated the implementation of repairs, maintenance and renovations carried out on building
  • Ensured building safety and cleanliness was maintained in order to enhance living conditions and experience for tenants

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