Work History

CDN ASSOC. OF HOME & PROPERTY INSPECTORS  2003 – Present

Editor in Chief, “Canadian Home Inspector” Magazine

  • Maintain editorial guidelines for format and style, helping ensure consistency and clarity of written material
  • Author various articles and feature stories
  • Research articles of interest to the home inspection industry via print and electronic media
  • Write annual magazine committee report for CAHPI Board of Directors outlining goals achieved, current state of affairs, and future plans for improvement
  • Manage and motivate team of three volunteer associate editors
  • Employ excellent time management skills necessary to meet tight deadlines

Associate Editor

  • Persuaded BOD of not-for-profit national association to fund complete overhaul of association newsletter
  • Planned and executed upgrade of basic black-and-white newsletter into professional glossy trade magazine that attracted advertisers, resulting in a 70% ad revenue increase and promotion to paid position
  • Conceived and implemented new features to better engage readership by identifying and meeting their needs

__________

DOMINION REGALIA LTD.  2008 – 2009

Inside Sales and Customer Service Representative

  • Developed rapport with diverse range of business and retail customers, leading to repeat and referral business
  • Assisted customers in all aspects of decision-making process, resulting in high closing rates
  • Processed orders using proprietary sales software
  • Drafted quotes, coordinated shipments of merchandise with shipping department, and followed up with customers to ensure satisfaction and improve company image
  • Worked within tight timeframes and deadlines
  • Created a production tracking system in MS Excel that allowed me to follow jobs from beginning to end to ensure completion targets were met

__________

ENWISE POWER SOLUTIONS INC.  2007 – 2008

Residential Energy Professional (Sales Rep), NRCan Certified Energy Auditor

  • Scheduled and promptly attended appointments and follow-ups at pre-qualified prospects’ houses
  • Provided consultative walk-through energy assessments to help customers improve home comfort levels, reduce heating/cooling costs, increase energy efficiency, and reduce their home’s impact on the environment
  • Evaluated, selected and promoted residential energy efficient products and services best suited to customer needs and budgets
  • Used “EnWise Sales Process” proprietary software to promote company product and service suite
  • Completed appropriate ecoEnergy Audit documentation, contracts, installation orders, and equipment specifications
  • Performed comprehensive NRCan Energy Audits, which included blower door tests, evaluating existing conditions, identifying problems, recommending specific cost-effective solutions, and populating “HOT2000” audit software
  • Created an appointment rating system based on postal codes for the call centre that improved efficiency, reduced travel time, and decreased fuel consumption of the outside sales force
  • Engaged in company products and services presentations at various trade shows

__________

BASEMENT CREATIONS & DECKWORKS  1987 – 2006

Sole Proprietor, Residential Renovations Business

  • Launched niche renovation business and grew it to a successful venture with annual sales averaging $500K
  • Personally handled every sale and managed every satisfied customer throughout all stages of projects, such as planning, plans development and budgeting, resulting in steady growth of repeat and referral business
  • Performed successful in-home sales presentations informing and advising prospective customers and demonstrating expert knowledge to earn their trust, confidence, and their business
  • Solved problems effectively in various situations by quickly analyzing symptoms, identifying weaknesses in process, and developing appropriate solutions
  • Hired, managed and motivated up to three crews utilizing strong interpersonal and communication skills to create a harmonious work environment and maintain excellent employee retention
  • Fostered close working relationships with sub-contractors and suppliers to achieve high level of quality, productivity, service, and loyalty
  • Coordinated and managed projects concurrently, resulting in projects being completed on time and on budget
  • Created custom proposal/contract template in MS Word, which substantially decreased proposal writing time
  • Designed multi-page spreadsheets for estimating and job tracking in MS Excel, which cut estimating and job tracking time by more than half

__________

CO-OWNER – RESIDENTIAL APARTMENT BUILDING  1985 – 1987

Restoration Contractor & Property Manager

  • Purchased fire-damaged 19-unit rooming house and project managed a $250,000 restoration to convert to an upscale 12-unit apartment building
  • Carried out various duties as live-in landlord and property manager for 18 months before selling property
  • Drafted rental agreements and other documents, handled rental advertising, interviewed prospective tenants, checked references, collected rents, addressed tenant complaints and concerns, controlled costs, maximized revenue, maintained full occupancy
  • Compiled and maintained records on operating expenses and income, prepared reports, and researched local rental market to ensure rental fees were at market value
  • Co-ordinated the implementation of repairs, maintenance and renovations carried out on building
  • Ensured building safety and cleanliness was maintained in order to enhance living conditions and experience for tenants

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: